Help, answers, and how to reach us.
Ember is a local-first reading-highlights app for iPhone, iPad, and Mac. If something isn't working, or you have a question we haven't answered below, we'd love to hear from you.
Email: [email protected]
We respond within 2 business days, usually faster. When emailing, please include:
Open the Library tab and tap Import → Kindle. On your Mac or PC, plug in your Kindle, find the file at documents/My Clippings.txt, and share it to Ember. The app parses it, groups highlights by book, and skips any duplicates of highlights you've already saved.
Every day, Ember surfaces a small set of highlights to review. The schedule mixes new material with highlights you've seen before — review intervals grow each time you remember a quote (3 days, 7 days, 14 days, 21 days, 31 days) and shrink if you skip. The goal is to keep your library working without overwhelming you.
Nothing leaves your device. All your highlights, sources, tags, and notes stay exactly where they are. The daily-review feature locks behind the paywall, but everything you've collected remains visible, searchable, and exportable. If you resubscribe later, you pick up where you left off.
Yes, through your private iCloud account. Sync is optional — if you turn it off, your library lives on the device where you created it. We never see your highlights; sync runs entirely through Apple's iCloud infrastructure.
Cancel: Open the iOS or Mac App Store app → tap your profile picture → Subscriptions → Ember Pro → Cancel Subscription.